Shipping Policy Jewellista

At Jewellista, we are committed to delivering the best experience to every customer. We take great care in handling every shipment to ensure your items arrive safely and on time.

For any questions or further assistance, our customer service team is available daily from 9:00 AM - 12:00 AM (midnight).
Tel: 093-505-5615 / Line Official: @jewellista

Shipping Terms & Conditions

  •   Orders are shipped within 1–2 business days after payment confirmation.
  •   Shipping is available Monday to Saturday (excluding public holidays).
  •   A tracking number will be provided via SMS or your preferred contact channel once the order is shipped.
  •   Please ensure that your name, address, and contact number are correct before placing your order. Any incorrect information may result in delays.
  •   If the parcel is returned due to incorrect details or failed delivery, the customer may be responsible for reshipping costs.

Shipping

Domestic Shipping (Thailand)

  • All orders are shipped free of charge via Thailand Post.
  • Standard delivery time is 1-3 business days, depending on the destination.
  • We offer both Registered Mail and Express Mail Service (EMS).
  • You can track your order using the tracking number provided after dispatch.

International Shipping

  • We offer international shipping through Thailand Post International.
  • Both International Registered Mail and International EMS (Express Mail Service) are available.
  • Delivery time and shipping cost vary depending on the destination country and selected service.
  • Shipping fees are calculated based on actual weight and destination.
  • Customers are responsible for any applicable import duties, taxes, or customs fees.
  • For special delivery requests or inquiries, please contact our customer service team directly.

Shipping

Domestic Shipping (Thailand)

  • All orders are shipped free of charge via Thailand Post.
  • Standard delivery time is 1-3 business days, depending on the destination.
  • We offer both Registered Mail and Express Mail Service (EMS).
  • You can track your order using the tracking number provided after dispatch.

International Shipping

  • We offer international shipping through Thailand Post International.
  • Both International Registered Mail and International EMS (Express Mail Service) are available.
  • Delivery time and shipping cost vary depending on the destination country and selected service.
  • Shipping fees are calculated based on actual weight and destination.
  • Customers are responsible for any applicable import duties, taxes, or customs fees.
  • For special delivery requests or inquiries, please contact our customer service team directly.

Same-Day Delivery (Express Service - Bangkok Area Only)

  • We provide same-day delivery via third-party courier services such as Grab Express, Lalamove, LINE MAN, or similar.
  • For customers in Bangkok and surrounding areas,
  • Orders confirmed before 1:00 PM are eligible for same-day delivery.
  • Express delivery fees are calculated based on distance and billed accordingly.
  • Please contact our team in advance to check service availability in your area.

Pickup

In-Store Pickup (Selected Locations)

  • Customers may choose to pick up their order at a participating Jewellista store.
  • Pickup date and time will be confirmed after the order has been processed.
  • Please bring your order confirmation and identification when collecting your item

Pickup at Jewellista Headquarters

  • Customers can also choose to pick up their order at the Jewellista Headquarters free of charge.
  • Please notify us at least 1 day in advance to allow time for preparation.
  • Pickup hours: Monday - Saturday | 10:00 AM - 5:00 PM (excluding public holidays as announced by the company).

Pickup

In-Store Pickup (Selected Locations)

  • Customers may choose to pick up their order at a participating Jewellista store.
  • Pickup date and time will be confirmed after the order has been processed.
  • Please bring your order confirmation and identification when collecting your item

Pickup at Jewellista Headquarters

  • Customers can also choose to pick up their order at the Jewellista Headquarters free of charge.
  • Please notify us at least 1 day in advance to allow time for preparation.
  • Pickup hours: Monday - Saturday | 10:00 AM - 5:00 PM (excluding public holidays as announced by the company).